Terms of service

1. Acceptance

By using strandrestore.com, by submitting the enquiry form, or by opening a StrandRestore account, you accept these terms on behalf of yourself and of the business you represent. If you do not accept them, do not use the service. If you are agreeing on behalf of a company or a studio, you confirm that you have the authority to bind it.

2. What the service is

StrandRestore is a web based record keeping product for wig studios and hair loss boutiques. It provides client fitting records including cap measurements, an order board that tracks units from purchase to pickup, a builder that generates cranial prosthesis reimbursement letters from the data you enter, and a claim status log. It is a documentation tool. It is not a medical device, it does not provide medical, insurance, tax or legal advice, and it does not submit claims to carriers or determine whether a claim is paid. Responsibility for the accuracy of a letter you send, and for any clinical or commercial decision taken in your studio, remains yours.

3. Accounts and eligibility

You must be at least eighteen years old and operating a business to hold an account. You are responsible for the accounts you create for your staff, for keeping credentials confidential, and for everything done under your accounts. Tell us promptly at jimenezjulien42@gmail.com if you believe an account has been used without authorization, and we will help you close it.

4. Acceptable use

You agree not to use StrandRestore to store information you have no lawful basis to hold, not to attempt to access another studio's data, not to probe or interfere with the service or its infrastructure, not to resell or sublicense access, and not to use the letter builder to produce a document containing information you know to be false. We may suspend an account that is being used in a way that endangers the service or another customer, and we will tell you why.

5. Subscription and billing

StrandRestore is sold on three monthly plans in United States dollars: Single Studio at $45 per month, Studio Plus at $95 per month, and Two Locations at $189 per month. Prices are exclusive of any sales tax or VAT that applies to your business. Each plan renews automatically every month on the date you first subscribed, and the card on file is charged on that date. If a payment fails, we retry and email you before any access is limited. We may change plan pricing with at least thirty days notice by email, and a change never applies to a month you have already paid for.

6. Cancellation and refunds

You can cancel at any time from the billing screen in your account, with no cancellation fee and no exit interview. Cancellation takes effect at the end of the month you have paid for, and you keep full access until then. We do not automatically refund part months. If you cancel because the service failed materially and we could not fix it, write to us and we will deal with it fairly.

7. Your data

Client records, measurements, photographs, orders, letters and claim entries you create in StrandRestore belong to your studio. We process them only to run the service for you, we do not sell them, and we do not use them to train models. You can export everything at any time as PDF files with a CSV index. After an account closes we hold your export archive for thirty days, then delete it. Our handling of personal data collected through this website is set out in the privacy policy.

8. Availability and support

We aim for the service to be available at all times, and we schedule maintenance outside United States business hours where we can. We do not promise uninterrupted availability. Support is by email for every plan, answered within one business day, and within four business hours on the Two Locations plan.

9. Warranty disclaimer

The service is provided as it is and as available. To the fullest extent permitted by law, MLJ, SASU disclaims all implied warranties, including fitness for a particular purpose and non infringement. We do not warrant that any letter produced by the service will result in reimbursement, because that decision belongs to the carrier or plan administrator and not to us. Nothing in this section limits rights that cannot be limited under the law that applies to you.

10. Limitation of liability

To the fullest extent permitted by law, the total liability of MLJ, SASU arising out of or relating to the service is limited to the amount you paid us in the twelve months before the event giving rise to the claim. We are not liable for indirect or consequential loss, for lost profit, for lost business or for the outcome of an insurance claim. This allocation of risk is reflected in the price of the plans.

11. Indemnity

You agree to indemnify MLJ, SASU against claims, damages and reasonable costs arising from your use of the service in breach of these terms, from content you store in it without a lawful basis, or from a document you issue to a client or carrier that misstates the facts of a case.

12. Changes to these terms

We may update these terms. If a change materially affects your rights, we give at least thirty days notice by email to the address on your account, and the change applies from the start of your next billing month. Continuing to use the service after that date means you accept the updated terms. The date at the top of this page always shows the current version.

13. Governing law and contact

These terms are governed by French law, and any dispute that cannot be settled amicably falls under the exclusive jurisdiction of the competent courts of Paris, France. Publisher details are listed on the legal notice page. For anything related to these terms, write to jimenezjulien42@gmail.com or to MLJ, SASU, attention Jimenez Julien, publication director.